Frequently Asked Questions

No, we only ship within the United States.

If your order is placed Monday-Friday before 4 pm EST, it will be shipped the same day, and you will receive immediate tracking information.

Shipping eligibility depends on the item. Not all products are eligible or legal to be shipped to every state.

We accept all major credit cards.

Yes, our packaging is discreet and will typically arrive in a plain white package or brown box with a white shipping label.

Unfortunately, we do not currently accept PayPal. We aim to provide the easiest shopping experience and may consider adding PayPal as a payment option in the future.

If your package is damaged upon arrival, please inspect the items immediately, take photos, and send them to us via email through our contact us page (link). We will assist you in getting a replacement or refund. In the case of a lost parcel, we will issue you a refund.

Sometimes packages are marked as delivered but may actually arrive the next business day. We recommend waiting until the end of the next business day to see if the package arrives. You can also check with your neighbors to ensure it wasn't mistakenly delivered to them. If you still don't receive your package, please contact UPS directly for further assistance.

We understand that not every item may be the perfect fit for everyone. However, once an item has been opened and used, we cannot accept returns or provide refunds. If you're unsatisfied with your purchase, please let us know, and we'll do our best to assist you in finding an alternative item that better suits your needs.

When you make a purchase with a credit card, our merchant first checks if you have sufficient funds in your account. If you do, the funds are put in a "pending" state until your billing address is verified. If there are any issues with your billing address, the transaction may be declined. However, the funds may remain in the pending state for 1-2 business days. Rest assured, this is not a permanent charge, and we do not have access to these funds at any point.

Yes, but only once, we require ID verification to ensure you are of legal age. However, please be assured that we do not save or reuse your photo for any purpose other than age verification.

At Have a Nice CBD, we offer the most competitive prices, and if we don't, we'll price match. We provide the fastest, free shipping and carry an extensive selection of almost every brand. If we don't have a particular brand, let us know, and we'll make an effort to get it for you.

If you have not received a shipping confirmation, we recommend calling or chatting with us for the fastest resolution.

To initiate a return, simply click on the Start a Return link located at the bottom of every page. Sign into your account, select the product you wish to return, and once the return is authorized, you will receive a return label via email.

Once we receive your return, please allow 2-3 business days for the processing of the return from the date of delivery.

Unfortunately, opened items cannot be returned. However, if there is an electronic defect, we can process a refund once the return has been inspected and received.

We will provide you with a free return label, but you are responsible for packaging and returning the item.

If a refund is processed, you can expect it to be credited back to your account within 3-5 business days. Please note that the exact timing may depend on your bank or financial institution.